1. Introduction
This Privacy Policy describes how Tunnl ("we", "us", or "our") collects, uses, and protects your information when you use our proxy/VPN service ("the Service"). We are committed to safeguarding your privacy and being transparent about our data practices.
2. Information We Collect
2.1 Account Information
When you register for an account, we collect:
- Email address
- Username
- Password (stored as a salted hash — we never see your plaintext password)
2.2 Payment Information
Payment processing is handled by trusted third-party payment providers. We do not store your credit/debit card numbers, UPI IDs, or bank details on our servers. We only retain a transaction ID and subscription status for record-keeping.
2.3 Usage Metadata
To enforce bandwidth limits on your plan, we track:
- Total data consumed (aggregate bytes transferred, not individual sites or content)
- Active subscription plan
We do not log which websites you visit, your IP address, connection timestamps, DNS queries, or the content of your traffic.
3. Information We Do NOT Collect
To reinforce our zero-log policy, we want to be explicit that Tunnl does not collect:
- Browsing history or visited URLs
- Your originating or assigned IP address
- Connection timestamps or session duration
- DNS queries
- Traffic content or packet inspection data
- Any information that could link your identity to your online activity
4. How We Use Your Information
The limited information we do collect is used exclusively to:
- Create, manage, and authenticate your account
- Process payments and manage subscriptions
- Enforce bandwidth limits per your chosen plan
- Communicate important service updates (e.g., maintenance windows, plan changes)
- Provide customer support when you contact us
5. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to any third party. We may share limited information only:
- Payment Processors: Transaction data as needed to process your subscription payments.
- Legal Compliance: If required by applicable law, regulation, or valid legal process. However, because we do not log traffic data, we have no traffic information to share.
6. Data Security
We implement industry-standard security measures to protect your account information, including encryption at rest and in transit, salted password hashing, and regular security audits. Our XTLS proxy infrastructure is designed so that traffic data never touches persistent storage.
7. Data Retention
Account information is retained for as long as your account is active. If you delete your account, we will erase your personal data within 30 days. Aggregated, anonymized usage statistics (e.g., total bandwidth served across all users) may be retained indefinitely as they contain no personally identifiable information.
8. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Delete your account and associated personal data.
- Export your data in a portable format.
To exercise any of these rights, contact us at support@tunnl.in.
9. Cookies & Analytics
Our website may use essential cookies for session management and authentication. We do not use third-party tracking cookies or analytics platforms that monitor your browsing behavior. If we ever introduce analytics, they will be privacy-respecting and clearly disclosed.
10. Children's Privacy
Tunnl is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page and, for significant changes, notify you via email or an in-app notice. Your continued use of the Service after changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at support@tunnl.in.